Asked at 3 a.m.
The questions parents type with one thumb while the other hand is on a tiny chest.
Bedtime
How do I switch to bedside sleeper mode?
Unzip the side panel facing your bed and fold it down. Roll the bassinet flush against your mattress, then lock all four wheels.
How does the rocking work?
Turn the knobs on each side and the bassinet swings freely. Turn them back to lock it. We recommend rocking only while you are awake.
What is the incline for?
An 8° tilt helps some babies settle after a feed and can ease reflux. Use it for those moments and return to flat for regular sleep.
Setting it up
Do I need tools?
Most parents assemble it in about twenty minutes as a one-person job, following the picture instructions in the box.
It wobbles after assembly. Is that normal?
Only until everything is tightened. One of our parents put it best: once all the screws are tightened in place, everything is sturdy. Check the base straps too.
Can I fold it?
Yes, the frame folds for storage and travel.
Sizes and colors
What are the three heights?
17.7, 18.5 and 19.3 inches from the floor.
What is the difference between the colors?
All three share the 3-in-1 design. Dark Grey ships with the mosquito net we feature most, Grey is the one we suggest for travel, and Pink is the shade parents pick for rocking-cradle nurseries.
Until what age?
The Pink listing states newborns under 18 months and under 33 pounds. Move to a crib earlier if your baby can roll over or push up on hands and knees.
Orders
Where do I order?
Every BCOL bassinet is ordered through our product listing on the marketplace, where checkout, delivery and returns are handled.
Something is missing from my box.
Contact the seller through your order page on the marketplace; that is the fastest way to get a replacement part. You can also write to us and we will point you in the right direction.